Privacy policy

Privacy Policy Statement

References in this Privacy Policy Statement to "we", "us" and "Invelume" belong to Invelume. At Invelume, we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website.

What information do we collect?

We ask for your name, telephone number, home address, and email address for newsletter sign-ups. When a purchase is made on our site, in addition to the above, we also ask for a delivery address and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

What will the data be used for?

Your data will enable us, and our processors, to fulfill your order, to notify you about important functionality changes, and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Invelume. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

All email messages and email newsletters will contain information on how you can unsubscribe; or

Send an email to our customer services division at support@invelume.com writing "unsubscribe" in the subject heading.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Mobile Privacy

Invelume offers mobile-optimized experiences that allow you to shop online, check product availability, learn about store events, or receive other information from us. All personal information collected by Invelume via our mobile application is protected by this Privacy Policy.

Social Media Plug-Ins

Our Internet presence uses social plug-ins (“plug-ins”) from Facebook and Google to establish a connection to the respective social media site. In some cases, only data on the browser use is passed on. However, if you actively use plug-ins (in your Facebook profile, for example) this information is also passed on. The following describes the plug-ins used by us:

Facebook Plug-Ins

Our Internet presence uses plug-ins from the social media network Facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plug-ins are recognizable by the Facebook logo, sometimes including the phrase “Facebook Social Plug-in”. When you click on our web page containing such a plug-in, your browser automatically establishes a direct connection to the Facebook servers. The content of the plug-in is then sent from Facebook directly to your browser and embedded into our web page by this means. Through this plug-in connection, Facebook receives the information you have called up through our website. For this purpose, the Internet address of the web page visited (including your IP address) is sent to a Facebook server in the U.S. and stored there. As a rule, it is not possible for Facebook to identify persons on the basis of the dynamic IP address which is typically assigned to you by your access provider when you surf. According to Facebook’s own public statements, this data is not further processed by them, nor is it provided to third parties; after three months it is anonymized so that there is no possibility of it being matched to any person. This will not apply, however, if you are logged onto Facebook at the time you visit our site. In that case, Facebook can match your visit to your Facebook account. In the event that you interact with the plug-ins, for instance hit the “Like” button or leave a comment, your browser’s information will be sent directly to Facebook and stored there. Please see the Facebook privacy policy for more information on the purpose and extent of the data collected and its processing and use by Facebook, as well as your rights and measures to protect your private data.

If you are a Facebook member and do not wish Facebook to collect data on your visits to our websites, please be sure to log out of Facebook prior to visiting our sites.

By accepting our privacy policy and continuing to use our site while logged into your Facebook account, you are opting into allowing our site to offer you an optional subscription to Facebook messenger updates when adding products to the cart. We use this connection to send you an update on the products you may have left in the website shopping cart via the Facebook messenger.

You can also choose to unsubscribe anytime by messaging back on Facebook, or emailing us at support@invelume.com.

Sharing Information with Third Parties

We may engage other companies to provide specific services, such as credit card processing, shipping, name and address verification, email distribution, market research, and promotions management. We share only the necessary information with these companies to perform their services and work closely with them to ensure your privacy is protected. These companies are contractually prohibited from using this information for their own marketing purposes or sharing it with anyone other than Invelume. Additionally, we may share your information with our returns warehouse for processing returns, but we do not share your information with any other companies or third parties for marketing purposes unless you have given us permission to do so.

Cookies

Cookies are small data files stored by your web browser that enable us to keep track of your current shopping session, allow you to proceed to checkout at any time, and personalize your online experience. By using our website, you agree to allow third parties to process your IP address for currency conversion purposes and store the selected currency in a session cookie in your browser to ensure consistent pricing in your local currency.

Links to Third-Party Sites

Our website may contain links to other Internet sites maintained by third parties ("Linked Sites"). These Linked Sites are provided for your convenience, and their inclusion does not imply endorsement by Invelume. You access Linked Sites at your own risk, and we are not responsible for the content or privacy practices of these sites. Please review the applicable privacy policies of Linked Sites to understand how they handle personally identifying information.

Privacy of Children

Our website is not intended for children under the age of 13, and we do not knowingly collect information from individuals under 13 years old without verifiable parental consent. If we become aware that a child under 13 has provided us with personal information without parental consent, we will delete that information from our records.

Security

We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of personally identifiable information transmitted to us. Our website uses Secure Sockets Layer (SSL) encryption to secure your credit card information during transmission. We do not store any credit card information on our servers.

Sale of Assets

In the event of a business transition, such as acquisition, merger, or sale of assets, customer information may be transferred to a third party as one of the transferred assets. By using our website, you acknowledge and consent to the transfer of your personal information in such circumstances.

Text Marketing Notifications

We use the information you provide to send you text notifications related to your orders, including abandoned checkout reminders, marketing offers, and transactional texts, such as requests for reviews. You can opt out of text notifications at any time.

Policy Changes

This policy replaces all previous disclosures about our information practices and may be updated periodically. We reserve the right to change this policy and apply changes to previously collected information as permitted by law. Material changes to this policy will be posted on our website.