Refund policy

Refund Policy

At Invelume, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free refund policy to ensure your peace of mind.

Returns 

You may return your item(s) within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

How to initiate a return

To initiate a return, please follow these steps:

  1. Contact our customer support team at support@invelume.com to request a return authorization.
  2. Our customer support team will provide you with further instructions on how to return your item(s), including the return address.
  3. Pack your item securely in its original packaging, and include any accessories or documentation that came with the product.
  4. Ship your return package to the provided address. Please note that you will be responsible for the return shipping costs.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.
  • If your return is rejected, we will provide you with a detailed explanation of the reason for rejection.

Exchanges

If you would like to exchange your item(s) for a different product or size, please contact our customer support team at support@invelume.com. We will guide you through the exchange process and provide assistance with selecting the replacement item(s).

Damaged or defective items 

In the rare event that your item arrives damaged or defective, please contact us immediately at support@invelume.com. We will work with you to resolve the issue promptly, either by providing a replacement item or issuing a refund.

Non-Refundable items: Certain items are non-refundable, including:

  • Gift cards

Late or missing refunds

If you haven't received your refund within the specified timeframe, please check your bank account again and contact your credit card company or bank. It may take some time for your refund to be officially posted. If you have followed these steps and still have not received your refund, please contact us at support@invelume.com for further assistance.

Contact Us

If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer support team at support@invelume.com. We're here to help and ensure that you have a positive shopping experience with Invelume.

Thank you for choosing Invelume. We appreciate your business and look forward to serving you again in the future.